Xoom offers users of both mobile and desktop the ability to send money internationally to loved ones around the world. Users were requesting the ability to request money from outside of the United States. We created a feature for this request.
Xoom did not offer the ability to current and potential new users to request money from outside the US. This would require adding two flows, new and existing users.
We did a competitive analysis, looking at many other apps and sites that allowed for requesting money from outside the US. We found a couple solutions, but nothing that met the needs of our users. The team set up interviews with our users, asking how they would want to utilize this feature. After collecting that data, we created the new and existing user flows, and the corresponding wireframes. This feature is live in the app.
If you are outside the country, you can see this feature, and request money from anyone in the US.