Summary
Salesforce.com was designed from a desktop first perspective. They wanted to take a look at their top 10 properties, and redesign them using a mobile first perspective.
Problem
Mobile web traffic increased to over 20% to Salesforce.com’s top 10 pages, which included home, What is CRM, What is Salesforce, Products, etc to see if we could create and increase in overall conversion.
Solution
The marketing team looked at the Top 10 properties, through analytics, and best practice solutions we located in the wild through a robust competitive analysis. We came up with wireframed prototypes which we tested against the current screens on mobile web. The testing was positive. We implemented the Top 3 initially, optimizing screens, removing redundant buttons (Try Free, Watch Video). After implementation of the new designs, conversion went up. For What is CRM, we brought the length of the screen from 14,000 pixels to 1,500 pixels by using accordions. You can view the page on a mobile device at the link below.
Website/App
View on mobile: https://www.salesforce.com/crm/what-is-crm-mobile-v1/
